Spitze Consulting

Sushi Restaurant Izumi - Optimering af Gæsteoplevelsen gennem outsourcing af bartjenester

Udfordring

Izumi oplevede en bemærkelsesværdig vækst, men var konstant udfordret med mangel på personale, kompetencer og tid. Vores opgave var at overtage driften af baren for at forbedre gæsteoplevelsen, uddanne personalet, implementere et eksternt support system og redesigne barerne. Vi skulle også forhandle kundeaftaler og leverandøraftaler og meget mere.

Indsigt

Denne omfattende opgave krævede fuld kontrol over alle Izumi-restauranternes barer og en tilpasning af niveauet og behovene. Izumi havde ingen dedikerede bartendere ansat; det var tjenerne, der tog sig af både drikkevarerne og en stor del af mad præsentationen. Dette betød, at vi måtte være yderst kritiske og omhyggelige med opbygningen af bar programmet.

Løsning

En komplet outsourcing af baren viste sig at være den ideelle løsning. Izumi behøver nu ikke bekymre sig om bar driften; vi sørger for, at alt er klar i baren til tjenerne, og at al administration og praktiske detaljer er håndteret på alle fem restauranter. Vi har naturligvis tilpasset menuen til hver enkelt lokalområde. Denne løsning har vist sig at være strategisk for Izumi på lang sigt, da de nu kan fokusere på at opretholde væksten og kontinuerligt forbedre og optimere gæsteoplevelsen med vores hjælp.

Spitze has in so many ways ensured that the bar of the opening of our 3rd, 4th and 5th restaurant was established with great tasting cocktails and well-designed interior. Furthermore, they consistently assist us to develop our menu and team to maximize our guest experience, profit and quality.
Sarah Li
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